This page contains answers to common questions handled by our support staff, along with some tips and tricks that we have found useful.
1. How do I create a desktop shortcut?
You can right mouse click on most icons and choose "Send to Desktop (create shortcut).
2. My system tells me updates are available, what should I do?
In most cases you are safe in applying Windows Critical Updates. However, we do not recommend applying these on a server without testing first.
3. Why doesn't Windows shutdown?
This can be a number of things, we generally recommend running a "Disk Cleanup" from your Accessories folder to remove temporary files no longer needed.
4. Should I upgrade to Windows 10?
This is totally dependent on your current hardware speed and capacity. Please call before attempting to upgrade a production system.
5. I keep getting black streaks on my page when printing, what causes this?
In most cases the printer is in need of maintenance or periodic cleaning. Sometimes a simple drum or toner cartridge replacement fixes the problem.